The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPayâs technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPayâs robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Strategic Account Executive, Lodging is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise lodging customers and driving long-term growth, expansion, and product adoption.
This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Lodging vertical, supporting brands such as Marriott, Hyatt IHG, and similar multi-location operators.
This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPayâs footprint within large lodging organizations.
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Responsibilities
Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
Build and maintain strategic account plans aligned to each customerâs business priorities and growth strategy
Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
Bring forward lodging industry insights, best practices, and trends to guide customer strategy
Act as the voice of the customer internally, influencing product roadmap and service improvements
Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
Travel approximately 30 - 40%
Required Qualifications
10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
At least 5 years of experience supporting the lodging industry
This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization
Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
Proven ability to manage executive-level relationships within complex, multi-location organizations
Strong understanding of how technology and payments impact lodging operations and guest experience
Ability to translate product capabilities into business outcomes
Strong communication and presentation skills
Demonstrated ability to identify and drive expansion opportunities within existing accounts
Highly collaborative and comfortable working cross-functionally
Bachelorâs degree required
Preferred Qualifications
Direct experience working with large lodging brands or multi-unit lodging groups
Background in payments, POS, or commerce platforms within the lodging ecosystem
Experience supporting global or multi-region lodging operators
Familiarity with franchise and corporate-owned lodging structures
Experience building structured account plans, QBR frameworks, or adoption strategies
MBA or relevant advanced degree
\nWe have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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